Is your website delivering the flawless experience your users deserve?

London UX Design Agency

If your website isn’t captivating your audience, resulting in high bounce rates and low conversions, it’s time to ask why. At KIJO, our UX specialists are dedicated to ensuring that your visitors find exactly what they’re looking for, enjoy an unparalleled experience, and ultimately convert into loyal customers.

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The Importance of User Experience

UX Design London

Is UX truly that important?” Absolutely. UX is the foundation upon which successful, impactful websites are built. Without it, your website can feel disorganised, leading to poor engagement and lost opportunities.

Lack of Engagement
Lack of Engagement
Lack of Engagement

A disengaged user is a missed opportunity. If users struggle to navigate your website or feel overwhelmed by its content, they will leave. In today’s competitive landscape, they also won’t return. At KIJO, we craft elegant, intuitive user interfaces that keep visitors engaged, increasing their time on your website and boosting their likelihood of becoming clients.

Disjointed User Journeys
Disjointed User Journeys
Disjointed User Journeys

Where should your users go, and what actions do you want them to take? Without a clear pathway, websites become confusing and frustrating. We refine your navigation, carefully map user journeys, and ensure every step is intuitive. Our approach is rooted in comprehensive user testing, ensuring that our suggested pathways are seamless and effective.

Unclear Key Messaging
Unclear Key Messaging
Unclear Key Messaging

Your brand needs to leave a lasting impression. We fine-tune your tone of voice, highlight the benefits of your services or products, and position your value proposition with precision. Through targeted 5-second tests, we confirm that your key messages resonate with users. This ensures they remember who you are and what you offer.

Poor Page Structure
Poor Page Structure
Poor Page Structure

A cluttered page structure confuses users and undermines trust. We use sophisticated storytelling techniques to guide your audience through your website, incorporating trust signals, clear headings, and well-placed benefits. By answering key questions — why, what, how, who, and where — we strengthen brand confidence and ensure a positive user experience

Low Conversion Rates
Low Conversion Rates
Low Conversion Rates

A website that fails to convert is a missed business opportunity. We streamline your calls to action, improve your conversion funnels, and create a more efficient checkout or enquiry process. By reducing unnecessary clicks and enhancing the overall flow, we help guide your users effortlessly from browsing to purchasing. We’ll do this whilst incorporating tailored upselling techniques to maximise revenue.

Inconsistent Brand Positioning
Inconsistent Brand Positioning
Inconsistent Brand Positioning

Consistency is key to brand trust and recognition. We refine your design system, ensuring a harmonious visual identity across typography, icons, and other UI elements. This creates a cohesive, reliable brand presence that sets you apart from competitors and keeps your audience coming back.

Unmemorable User Interfaces
Unmemorable User Interfaces
Unmemorable User Interfaces

Inspiring websites should be as visually striking as they are functional. At KIJO, we design user interfaces that not only look impressive but also function effortlessly. By balancing aesthetics with usability, we ensure your website is memorable and easy to navigate, leaving a lasting impression on your users.

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Expert UX Design

UX Design Agency

Our UX design approach at KIJO.

User Journey Mapping
User Journey Mapping
Sitemaps
Sitemaps
Moodboards
Moodboards
Design Systems
Design Systems
Full Fidelity Designs
Full Fidelity Designs
User Testing
User Testing
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Working With KIJO

UX Design Services London

We understand there are many agencies to choose from. At KIJO, we focus exclusively on clients where we can truly make a difference. Our approach is all about precision — crafting user experiences that are seamless and sensical. We don’t just deliver promises; we provide measurable results. Let us show you how we can enhance your business’s digital presence.

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Live design systems

1000

UI components designed

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Bespoke Process. Flawless Results.

WordPress UX Design London

Here’s a look at our refined process, which has delivered exceptional WordPress UX experiences for 100+ ambitious clients.

Empathy

  • User Interviews
  • Stakeholder Interviews
  • Surveys
  • Data Analysis
  • Competitors
  • Focus Groups
  • Customer Journey Mapping
Definition

  • User Personas
  • User Journeys
  • Storyboards
  • User Stories
  • User Problems/Challenges
Ideation

  • Brainstorming
  • Information Architecture
  • Crazy 8s
  • 4 Step Sketching Process
Prototyping

  • User Flows
  • Mockups
  • Interactive Prototypes
  • Micro Interactions
  • Wireframes
  • High Fidelity Designs
Testing

  • Usability Testing
  • A/B Testing
  • QA
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Results Obsessed

UX Agency London

We’ve worked with these clients and they expected results. Don’t worry, we’re not just going to show you a collection of logos! Here’s some actual, measurable results we’ve achieved:

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Sector-Specific Excellence

User Experience Design London

Industries we’ve worked across.

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Real Estate
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Healthcare
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Cosmetics and Aesthetics
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Public Sector
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Luxury
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Education
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eCommerce
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Technology & SaaS
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Recruitment
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Automotive
Real Estate
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Real Estate

We have extensive experience working with real estate and property management firms, crafting UX for websites that inspire trust, captivate potential buyers, and deliver smooth functionality.

  • Effortless property searches
  • Stunning visual presentations
  • Clear, accessible information
Healthcare
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Healthcare

For prestigious healthcare providers and university hospitals, including partnerships with the NHS, we developed the UX for websites that blend security, accessibility, and flawless design. We ensure a user-friendly experience for both patients and professionals.

  • Exceptional Accessibility
  • Robust Security Features
  • On-Brand, Trust-Building Design
Cosmetics and Aesthetics
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Cosmetics and Aesthetics

Our work with premium cosmetic and aesthetic brands results in visually appealing, high-performance websites. Our UX designs streamline the customer journey from online booking to aftercare.

  • Integrated Online Booking System
  • Secure Payment Processing
  • Before & After Visual Galleries
  • Social Media Integration
Public Sector
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Public Sector

We simplify complex services and content for public sector organisations, ensuring key information is easily accessible through logical, user-centric website navigation.

  • Targeted User Journeys
  • Elegant, On-Brand Design
Luxury
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Luxury

For five-star hotel spas, bespoke furniture brands, and elite clinics, we design UX-focused websites. These reflect the elegance and exclusivity of their offerings.

  • Stunning Photography & High-Quality Video
  • Impeccable Attention to Detail
  • Sophisticated Motion & Animation
Education
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Education

We’ve partnered with renowned universities like Birmingham City and Nottingham, delivering websites that cater to both students and faculty with intuitive UX and consistent design and development.

  • Easy Content Management
  • On-Brand Visual Cohesion
eCommerce
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eCommerce

Our WooCommerce-powered eCommerce solutions offer a smooth and seamless shopping experience. Our eCommerce websites are developed to convert with bespoke checkout flows and flexible product management.

  • Optimised Checkout for High Conversion Rates
  • Intuitive Product Management
  • Custom Checkout Flows for a Seamless Experience
Technology & SaaS
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Technology & SaaS

For technology brands requiring the clear display of complex information, we develop modern, user-centric websites. These showcase innovation while maintaining clarity and purpose.

  • Simple Sign-Up & Login
  • Strong Calls to Actio
  • Sophisticated Product Animations
Recruitment
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Recruitment

We work with elite recruitment firms, developing UX-first websites that are aspirational, functional, and designed for seamless user interactions for both candidates and employers.

  • Streamlined Job Search Functionality
  • CRM Integration
  • Easy Candidate Application
Automotive
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Automotive

In the automotive space, we’ve developed visually striking, UX-orientated websites that authentically reflect these bold brands and elevate lead generation.

  • High-End Photography & Video Showcases
  • Brand-Building Design
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Expectations Exceeded

User Experience Design

We’re fortunate to have worked with brilliant clients who have said some very nice things about our team and how we do things.*

(*And we didn’t have to pay them!)

Very pleased with the quality of the website that Kijo has created for us, especially on such a short turnaround time. The team is extremely organised and methodical in their approach, ensuring that no details go missed and that your website is exactly as you envisioned.
Cristina Harrell
Cristina Harrell

Marketing Director

"Creative, commercial, well organised, proactive – terms which can’t often be applied to one organisation, but in the case of KIJO they describe the service we have received perfectly. So pleased with the work they have done for us."
Chris Pedley
Chris Pedley

Co-Founder, Duel Gaming

"Extremely happy with the outcome as the net product is amazing. Team at KIJO is world class, approachable and know what they are doing. Highly recommended."
Dr Adeel Riaz
Dr Adeel Riaz

Managing Director, ClickGP

Engage With Our Experts
Lead: We'd love to hear about your project. Let’s discover what we can create together.
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FAQs

UX/UI Design Agency

We’ve answered some of our most common questions below. However, don’t hesitate to reach out and ask us about anything else regarding our impactful website development services.

What are your design tools?

At KIJO, we use Figma and After Effects (Motion) to create sleek, cloud-based, collaborative designs. Figma’s prototyping features allow us to build realistic website mock-ups, which we can easily share with our clients for review.

What is a design system?

A design system is a comprehensive set of rules and guidelines that govern every visual aspect of your website. From typography and button styles, to colour palettes and form inputs, a design system ensures consistency. It speeds up development and enhances the customer experience at every touchpoint.

What are your testing methods?

We utilise advanced testing tools like Hotjar, Google Lighthouse, and user testing platforms to ensure your website performs flawlessly. Other testing methods we use include:

  • Heatmaps and Analytics
  • Conversion Funnel Testing
  • User Surveys
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Our Other Expertise
Build
Maintain
Grow